Warranty Statement: End Users (Personal Computers, Notebooks & Parts)

PartStock Computer provides a three-year warranty on all personal computers (unless modified), one-year on all notebooks, 90 days on all parts and 30 days on notebook batteries. At PartStock's discretion, during the warranty period PartStock will repair or replace any equipment found to be defective or PartStock will issue credit. PartStock will also provide telephone technical support if you have questions or problems while setting up or using your equipment. Technical assistance is limited to the hardware and a PartStock installed operating system. The warranty does not cover damage to the equipment or operating system as a result of misuse or other end user installed software.

Warranty Statement: Dealers/Brokers & Re-sellers (All Products)

PartStock Computer provides a 30-day warranty on all personal computers, notebooks, parts and notebook batteries.
At PartStock's discretion, during the warranty period PartStock will repair or replace any equipment found to be defective or PartStock will issue credit. PartStock will also provide telephone technical support if you have questions or problems while setting up or using your equipment. Technical assistance is limited to the hardware and PartStock installed operating system. The warranty does not cover damage to the equipment or operating system as a result of misuse or other end user installed software.

Return Policy: End-Users (Schools & Businesses)

1. At PartStock’s request, you should be prepared to return the following items to PartStock at the address listed on the bottom of this page. However, PartStock may or may not require the return of all defective parts/components. Please discuss this with your sales or customer service representative.

HDD 80 GB & above, Processors, Memory, SCSI HDD, Server parts & LCD’s:

2. The assigned RMA (Return Material Authorization) number issued to you by customer service must be plainly marked on the outside of the package.

3. Our technical staff will repair or replace your damaged or inoperable equipment. We will then ship the repaired or replacement product to you at our expense.

4. If the product returned to PartStock is determined to be in normal working order or if the technical problem is the result of misuse or end user installed software, you will have two choices:
1) we will issue a credit, less a 25% restocking fee and original shipping cost, or
2) you will be charged a $30 inspection fee plus shipping to have the product returned to you.

5. PartStock will issue a UPS call tag for the above-defined parts/components to facilitate the return of the failed product.

6. All products returned for credit must be complete (i.e. all manuals, keyboards, cables, a/c adapters, external CD-ROMs or floppy drives, etc.)

7. RMA product must be returned within 14 days of receiving the RMA number or the replacement part will be billed.

Return Policy: Dealers/Brokers & Re-Sellers

1. All items must be returned to PartStock at the address listed on the bottom of this page.

2. No UPS call tag will be issued.

3. The assigned RMA number issued to you by customer service must be plainly marked on the outside of the package.

4. Our technical staff will fix or replace your damaged or inoperable equipment. We will then ship the repaired or replacement product to you at our expense.

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